We've gathered a list of regular enquiries below, but if you don't find what you're looking for, or if talking to a real-life human is more your thing, please reach out to us.

How can we help?

Orders, refunds & returns

Which IKEA cabinets are your components compatible with?

Fronteriors makes components (doors, sides, panels, and hardware) to fit IKEA’s SEKTION, BESTA, PAX & BILLY series. You can either use your existing IKEA frames or buy a new frame.

Do you offer assistance with ordering the IKEA items required?

If you are unsure of what items you need to order from IKEA you can get in touch with our customer service team at info@fronteriors.co who will be happy to advise you.

Please note, that whilst we make every effort to assist our customers with tips and advice on what to purchase from IKEA, we cannot take any responsibility for the accuracy of your final order. Please take time to review your requirements and ensure that you have all the correct parts required.

For simple questions, you may also find what you are looking for in other areas of our FAQ's section or send us an email at info@fronteriors.co.

Note that we also offer a selection of design services, which may be of interest to you. See our Design Studio page for more info.

Can I cancel my order or change the color?

Once you paid for an order it is considered final so please review it carefully. Our products are produced to order and as such we cannot facilitate exchanges or refunds. 

Shipping and delivery

Do you ship outside of the US?

Yes we do.
If you are not able to see a shipping rate for your location, please reach out to us at info@fronteriors.co

How long does it take to receive an order?

Orders are manufactured and shipped from the US in 20-25 working days. Note that working days do not include weekends and public holidays.

Estimated transit time is typically between 5-14 working days, but could take longer depending on the carrier’s service ability. Bear in mind that delivery time is production lead time + transit time.

How much does delivery cost?

The delivery charges depend on the weight and size of the products you order. When you get to the shipping address on the Information page of your checkout process, you will see the shipping costs specific to the your address – and depending on your location, you may have more than one option to choose from.

Possible additional fees
Please note that if you are located outside of the US, you may be asked to pay custom duties on delivery of your order.

Any additional fees charged by the
shipping company as a result of re-delivery due to the customer not being present, an incorrect address, storage fees, failure to pay duties, etc. will be the sole responsibility of the customer.

Our shipping prices cover standard
deliveries to accessible locations. In the case of kitchens and/or larger palletised shipments, this would be limited to curb-side delivery or front door of a building. With this in mind, we recommend that you plan in advance for large palletised orders in a master box to be unpacked on the curb-side or ground floor in order to be carried to their final location in individual pieces. 

The carrier may apply additional fees/charges for special services based on 'complicated deliveries’ which would be payable by the customer. Complicated delivery situations are defined at the discretion of the carrier and can
include, but are not limited to, rural areas, elevator/stair access, narrow or pedestrian streets in older city locations.

Can I arrange delivery for a particular day/time?

We use a third party courier to deliver our products so we are not able to specify a fixed date or time.

Can I pick up the order myself and save money on delivery costs?

If you would like to arrange your own transport/delivery, we can offer ex-works solutions for kitchens and larger projects. Please contact us at info@fronteriors.co for more information. 

How will I receive my order?

Each component is wrapped individually in protective cardboard packaging and then, depending on the size of the order, either strapped together or packed into a master box for shipping. Your order might ship in multiple boxes, depending on the size, weights and types of products included.

You will receive a shipping confirmation email with tracking information when each part of your order is dispatched. Note that a signature will be required for deliveries.

Any additional fees charged by the shipping company as a result of re-delivery due to the customer not being present, an incorrect address, storage fees, failure to pay duties, etc. will be the sole responsibility of the customer.

My space isn’t ready yet. Can you store my order?

When placing your order, please bear in mind that we have a manufacturing lead time of 15-25 working days (max 5 weeks), we unfortunately do not have the facility to store any orders once they are out of production.

We are however willing to assist where we can, so with the above info in mind, please do mention your preferred delivery date at the time of ordering so that we can adjust the production timing accordingly.

What should I do if there are items missing from my order?

Kindly open your packages on receipt of delivery, so that in the rare event of missing items, we can be informed ASAP via email to info@fronteriors.co.

What should I do if there is visible damage at delivery?

Kindly open your packages on receipt of delivery, so that in the rare event of shipping damage or missing items, we can be informed ASAP.

In order to submit a claim to the carrier, it is essential to capture photos of the damaged packaging and products and to report visible packaging damage as a comment when signing for the delivery. Send photos and an explanation of the circumstances to info@fronteriors.co on receipt of delivery. Ensure that you keep all packaging and damaged items, as the shipping company may claim these as part of their damage investigation.

Product information

What are Fronteriors products made of?

Our doors, sides and tops for BESTA, BILLY and PAX have a MDF core, whereas our components for SEKTION (kitchen & bathrooms) have a HMR (high moisture resistant) MDF core. Both are 18mm thick and are sprayed several times for a smooth finish using a high quality PU paint.

The wood collection features a white oak veneer on the MDF/HMR core and is available in a natural and dark wood finish as well as the full Fronteriors colour palette.

The natural and dark wood doors are treated with a clear top-coat lacquer only, whereas all other wood colours are stained with a high quality PU paint and then finished with a clear top coat lacquer.

All of the doors in the Cane collections are made with authentic cane. These materials are natural, organic in nature and imperfections in colour and consistency of the weave do occur. These are normal and are not considered to be flaws.  

Do you offer drawer fronts for Besta?

Regrettably, we do not manufacture specific drawer fronts for Besta. However, our smallest BESTA doors can be used as a workaround.
Please note that the door does not come pre-drilled with holes for the drawer mechanism, however, if you have an existing Besta drawer front from IKEA, you can create a template for the hole placements. Once you have the template, you can drill your own holes. You will also need to purchase the BESTA drawer frame and drawer runners.

Can I re-paint your components?

Whilst it is technically possible, it is not recommended to paint our doors as they are already finished with either a paint or wood veneer finish. Repainting may not be technically feasible and could result in voiding the warranty.

Do you provide the IKEA frames?

We do not supply the IKEA frames. We sell only the Fronteriors components (doors, tops, sides and hardware) for fit IKEA’s BESTA, BILLY, PAX and SEKTION series. You can either use your existing IKEA furniture or buy a new frame.

In order to use Fronteriors, you will need to have the IKEA frame(s), hinges and any internal shelves or other parts required to complete your cabinet.

What do I need to buy from IKEA?

You will need the frames (without doors), internal parts like shelves or drawers, and the associated hinges for that frame. Our products are listed with the name of the IKEA frame included in the listing. For example, CANE RADIO WEAVE DOOR FOR BESTA, so you know which IKEA series you are buying for.

Be sure to check that you are buying the correct hinges to go with your frame. If you are not planning on adding our knobs or handles to your doors you can purchase push open systems from IKEA directly. For some series, these are sold with the hinge packs whilst for others, they are sold separately.

If you are shopping from our SHOP THE LOOK section, we have listed what is not included in the bundle so that you can see what you will need to purchase from IKEA separately. These items are listed with quantities. Please check out our product listings and carefully read the components it is made of before purchasing. When you purchase 2x Besta frames, IKEA will sell them to you with the necessary screws to mount the units together. 

Can I buy the IKEA frame without the door?

Yes. All of the IKEA frames we cater for can be purchased without the doors.

Is everything pre-drilled and accommodating of IKEA’s different internal components?

Yes, our doors are pre-drilled to accept the hinges needed and the drawers are pre-drilled to accept the drawer components.

Do you have pre-drilled holes for handles?

In order to give you flexibility with the handle placement we do not pre-drill the holes.

How do I clean my Fronteriors products?

A damp cloth and lukewarm water is the best way to clean your Fronteriors components. To remove oily marks and fingerprints, use a mild detergent, a solution of water and vinegar, or a mild dishwashing liquid, and then wipe the surface with a dry cloth to make sure there are no smudges.

Harsh soaps, strong detergents , hard sponges, and vigorous scrubbing can damage the surfaces.

Are the products sensitive to environmental/temperature changes?

Please note that much like solid wood, MDF can exhibit dimensional changes as a result of changes in environment.

As such, If wood veneer and MDF isn't acclimated to the ambient relative humidity and temperature, it may expand or contract.

It is important therefore to store products on site for a minimum of 24 hours or longer in the environment in which they will be installed. To prevent the wood from undergoing natural shrinkage phenomenon, it is important to moderate the use of air conditioning or heating. If the air is too dry, the wood and painted MDF products may respond with micro-cracks on the surface. On the contrary, if the air is too saturated with humidity, they may expand. 

I want to add more panels to my exiting cabinet. Is there anything I should know?

Whilst every effort is made to ensure consistent representation of our standard colours, there is a possibility that products sprayed in different batches will show a slight colour variation. Furthermore, all painted furniture pieces are susceptible to possible discolouration over time, dependant on their specific environmental factors, like temperature, sun exposure, general wear and use, etc. Please bear this in mind if you are considering purchasing additional components from us. 


Do you provide assembly?

Fronteriors is based on a self-assembly principle and as such, we do not provide assembly services. If this seems daunting, don’t stress - anyone who can install an IKEA
piece can do it. You can find our assembly guides at the Info section of our website.

How do I mount the doors, sides, and tops?

Our assembly guides cover all of this in detail. You can find our planning & assembly guides at the Info section of our website. Any DIY enthusiast,
handyman or renovation team will be able to easily assemble our components using our guides.

What tools do I need for assembly?

You can refer to our assembly guides (at the Info section of our website) for a list of tools required. They vary depending on the IKEA frame you are working with, but generally just a screw-driver (manual or electric) will do the trick. In some cases, additional tools like clamps are
recommended for accuracy but if you have someone to assist you, it’s not
entirely necessary. If you have purchased handles it is useful to have a tape measure with you.


What payment methods do you accept?

We accept the following cards: Visa, Mastercard, American Express, Discover, Diners Club, Apple
Pay, Google Pay, Meta and Union Pay.

Payment is debited at the time of order.

If you would like to pay using Samsung Pay, please get in touch with us at info@fronteriors.co
as we will need to send you a payment link.

Why is my payment declined?

This may happen for a few reasons, like the CVV number not matching the card number, the card number
or billing address is wrong, or that your card has insufficient funds.

We accept the following cards: Visa, Mastercard, American Express, Discover, Diners Club, Apple
Pay, Google Pay, Meta and Union Pay. If the error persists, please contact your bank to see if there’s an issue with your card or get in touch with us at info@fronteiors.co.


Do you offer a warranty?

Our components have a 2-year warranty.

As our doors and other panels do not contain any elements that can be mechanically faulty, and are subjected to strict quality control before leaving our production facility, any potential flaws should be noticeable at the time of delivery. We advise that you take the utmost care during installation as this is when the products are likely to be damaged if not handled carefully.  

When opting for non-IKEA fronts will I lose the warranty for the rest of my IKEA kitchen?

As IKEA sells their kitchens as individual parts, each individual component has a 25-year warranty
(cabinets and hardware). Pairing IKEA elements with other brands' products does not influence the warranty.

Are you affiliated with IKEA?

We are big fans, but we are not affiliated or associated with IKEA in any way.

Contact us

What is the best way to get in contact with you?

You can reach us on info@fronteriors.co

Do you have showrooms in the US?

At present, we do not have any showrooms in the United States.

We currently have a showroom located in Dubai, and our products are showcased in the Netherlands.

Get in touch

Have questions about your order, or a general enquiry?